Managing Difficult Situations and Conflict with Parents

Inservice Training Workshops for Headteachers, Senior Managers and Staff. Delivery by Leapwade or the school.

Workshop Aims

• increase parental trust and confidence in school's professionalism

• provide the essential skills for dealing with parental concerns 

• develop policies and procedures for dealing with more difficult situations

• ability to defuse aggression and avoid escalation of conflict

• reduce unnecessary headteacher involvement in parental conflict that escalated

• understand the legal and safety implications of tricky situations

• reduce the stress and distress caused to teachers, parents and children when conflict is not resolved

• improve understanding and co-operation between school and home

Benefits for Participants

• analyse their own skills in handling complaints and conflict and improve their effectiveness and confidence

• define, understand and be able to use positive behaviours in dealing with upset parents

• watch on DVD/video and analyse the positive and negative performances of teachers in handling parental situations

• develop a skills model for handling complaints and aggression 

• analyse and understand their choices in dealing with very difficult situations 

• greatly increase their confidence and ability to deal with anger and distress; to be able to defuse aggression when already present; to be able to ensure they do not cause or escalate the conflict by what they say or do

• increase awareness of legal and safety implications