Managing Difficult Situations and Conflict with Parents

Inservice Training Workshops for Headteachers, Senior Managers and Staff. Delivery by Leapwade or the school.

Course Summary

This one-day workshop is designed to help headteachers and teachers enhance their skills in dealing with parental concerns, complaints, criticism and aggression. It combines use of DVD/video situations with workbook activities, discussion, theoretical principles and trainer input.

Both primary and secondary materials used by NCSL for NPQH training

• realistic and enjoyable DVD/video scenarios show teachers handling a wide variety of difficult situations
• examples of good and bad practice illustrate the underlying principles and provide the basis for lively discussion
• individual and group workbook activities guide the analysis of behaviours and lead to the development of a skills model / framework for handling complaints and aggression
• morning session - complaint handling
• afternoon session - policies and procedures
• situations which have safety and/or legal implications

Primary and Secondary versions of the workshop are available.